How cancellations, pauses and refunds work for your subscription.
Last updated: 10 June 2026
Once a subscription has been paid for, it generally cannot be cancelled. We begin planning, sourcing and preparation against your subscription as soon as it is placed, which is why we are unable to offer cancellation on paid plans as a matter of course.
Orders or meals that have already been prepared or dispatched cannot be cancelled under any circumstances.
If you need to cancel your meal after the 6 PM cut-off for the next day, please Whatsapp us so the food won't get wasted. Note that you will still be charged for the meal.
We understand that genuine, exceptional situations come up. In such cases, refunds may be granted at our discretion after we review the request. Please reach out to us with the details and we'll do our best to help.
On the 1-month plan you can pause your subscription for up to 2 days. Each pause skips an upcoming delivery and adds a day to the end of your schedule, so you never lose a meal you paid for. Pause is not available on the 1-day or 1-week plans.
A day can only be paused before it locks at 6 PM the previous night. Once a day is locked, the meal is being prepared and can no longer be paused.
If we are unable to deliver a meal due to operational issues on our side, the affected meals will either be credited to your account for a future delivery or refunded - your choice.
Where a refund is approved, it is processed to your original payment method through our payment provider (Razorpay). Refunds are typically completed within 5–7 business days, depending on your bank or card issuer.
For any cancellation, pause or refund request, contact us via our Contact page or at thehonestgrainfoods@gmail.com.