Privacy Policy

This policy explains how TheHonestGrain, operated by TheHonestGrainFoods from HSR Layout, Bengaluru, Karnataka, India, handles your personal data when you use our website and meal subscription service. By using the service, you consent to the practices described here.

• Account details - your name and email address, used to create and secure your account.
• Contact & delivery details - your phone number and delivery address, used to fulfil and deliver your orders.
• Location - with your permission, your browser's approximate location is used only to check whether your address falls within our delivery radius. We do not continuously track your location.
• Order history - the plans you buy and the meal choices you make, used to operate your subscription.
• Payment information - handled by our payment provider (Razorpay). We do not collect or store your card or bank details on our servers.
• Usage data - basic, privacy-friendly analytics about how the site is used, to help us improve it.

• To create and manage your account and authenticate you.
• To process orders, prepare meals and deliver them to your address.
• To communicate with you about your orders and support requests.
• To verify that your delivery address is within our service area.
• To operate, maintain and improve our website and service.

We do not sell your personal data. We share it only with service providers who help us run the business - for example our payment provider (Razorpay) to process payments, and delivery personnel to fulfil your order - and only to the extent needed. We may disclose information where required by law.

We keep your information for as long as your account is active and as needed to provide the service, then for any period required to comply with legal, tax and accounting obligations. You can ask us to delete your account and associated data at any time.

We take reasonable technical and organisational measures to protect your data. Payment processing is handled over secure, encrypted connections by our payment provider. No method of transmission or storage is completely secure, but we work to safeguard your information.

You can access, correct or update your details from your profile, or ask us to do so. You can also request deletion of your data, or withdraw consent for location access at any time through your browser settings.

We may update this policy from time to time. The current version will always be on this page with its “last updated” date.

For privacy questions or data requests, contact us via our Contact page or at thehonestgrainfoods@gmail.com.